Shopping, Payments, Orders & Returns
1. What is 3dRose?3dRose is a print-on-demand company offering a wide variety of customizable products, from home décor and kitchenware to stationery and gifts. We work with artists, photographers, and designers to bring unique designs to life.
3dRose is a print-on-demand company offering a wide variety of customizable products, from home décor and kitchenware to stationery and gifts. We work with artists, photographers, and designers to bring unique designs to life.
2. How long does it take to receive my order?Most orders are shipped the same or next business day. Delivery times will depend on the shipping method selected at checkout and your location.
Most orders are shipped the same or next business day. Delivery times will depend on the shipping method selected at checkout and your location.
3. Do you ship internationally?Yes! We offer international shipping. Shipping rates and delivery times vary by destination and will be calculated at checkout.
Yes! We offer international shipping. Shipping rates and delivery times vary by destination and will be calculated at checkout.
4. Can I customize a product with my own design?Yes! You can customize products through our partner site, Display My Art. Click here to create your custom design.
Yes! You can customize products through our partner site, Display My Art. Click here to create your custom design.
5. How do I track my order?Once your order has shipped, you’ll receive a confirmation email with tracking details. If you haven’t received tracking within a few days, feel free to contact our customer service team.
Once your order has shipped, you’ll receive a confirmation email with tracking details. If you haven’t received tracking within a few days, feel free to contact our customer service team.
6. What is your return policy?Since our products are made to order, we typically only accept returns for damaged or incorrect items. If there’s an issue with your order, please contact us within 7 days of delivery, and we’ll make it right.
Since our products are made to order, we typically only accept returns for damaged or incorrect items. If there’s an issue with your order, please contact us within 7 days of delivery, and we’ll make it right.
7. I’m an artist or photographer. How can I sell my designs with 3dRose?We’re always looking for creative talent! Visit our "Sell with Us" page for more information on becoming a 3dRose contributor.
We’re always looking for creative talent! Visit our "Sell with Us" page for more information on becoming a 3dRose contributor.
8. How can I contact customer service?You can reach us through our Contact page, or email us directly at cs@3drose.com. We aim to respond to all inquiries within 1–2 business days.
You can reach us through our Contact page, or email us directly at cs@3drose.com. We aim to respond to all inquiries within 1–2 business days.
9. Do you offer bulk orders or wholesale pricing?Yes, we do! For bulk orders or wholesale inquiries, please email us at cs@3drose.com for pricing and options.
Yes, we do! For bulk orders or wholesale inquiries, please email us at cs@3drose.com for pricing and options.
10. Are your products made in the USA?Our products are finished at our facility in New Jersey, USA, using both local and imported components.
Our products are finished at our facility in New Jersey, USA, using both local and imported components.
11. Can I change or cancel my order after it's been placed?Because we process orders quickly, changes or cancellations must be requested immediately. Please email cs@3drose.com, and we’ll do our best to accommodate.
Because we process orders quickly, changes or cancellations must be requested immediately. Please email cs@3drose.com, and we’ll do our best to accommodate.
12. Do you offer gift wrapping or special packaging?Currently, we do not offer gift wrapping, but you can ship items directly to your recipient. We’re working on adding more gifting options soon!
Currently, we do not offer gift wrapping, but you can ship items directly to your recipient. We’re working on adding more gifting options soon!
13. How can I find out about promotions or discount codes?Subscribe to our newsletter or follow us on social media to be the first to know about special offers! (https://3drose.com/)
Subscribe to our newsletter or follow us on social media to be the first to know about special offers! (https://3drose.com/)
14. How do I care for my products?Care instructions vary by product, but generally, we recommend hand-washing printed items to preserve the design. Check the product page for specific care details.
Care instructions vary by product, but generally, we recommend hand-washing printed items to preserve the design. Check the product page for specific care details.
