Refund policy

All of our products are made to order, just for you.

Because of this, we do not accept returns or issue refunds unless the item is damaged, defective, or incorrect. Please inspect your order upon delivery and contact us within 7 days if there’s a problem so we can make it right.

We do not accept returns or offer refunds for the following:

Buyer’s remorse or change of mind

Incorrect selections (design, product type, size, etc.)

Slight variations in image placement or alignment

Color differences due to screen settings or print processes.

If your item arrives damaged or incorrect, email us at cs@3drose.com within 7 days of delivery.

Please include:

Your order number

A clear photo of the item

A short explanation of the issue.

Our team will evaluate the claim and issue a replacement, refund, or store credit as appropriate. Replacements typically ship within 2–3 business days.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Your bank or credit card provider may take additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at cs@3drose.com

Because our products are made to order, we do not process direct exchanges.

If you'd like a different item, the best option is to place a new order. We can only refund or replace items that arrive damaged or incorrect.

Orders are printed quickly — often same or next day. If you need to cancel or modify an order, contact us at cs@3drose.com immediately.

Once an item enters production, it cannot be changed, canceled, or refunded.

Slight color or brightness variations may occur due to screen settings and printing processes. These are not considered defects and are not eligible for refund or replacement.

If your tracking shows a package was delivered but you haven’t received it:

First, check with neighbors or your local carrier

Still missing? Email us at cs@3drose.com and we’ll help initiate a carrier investigation

We do ship internationally. Please note:

Customs fees, import duties, and taxes are the buyer’s responsibility

We cannot refund or replace orders returned due to unpaid customs or delivery refusal

3dRose reserves the right to deny any refund or replacement request deemed fraudulent, abusive, or outside the scope of this policy.

Our team is here to help.

Email us at cs@3drose.com and we’ll get back to you within 1–2 business days.